Shipping Policy

1. Processing Time:

All orders are processed within 7-15 business days (excluding weekends and holidays) after receiving your payment confirmation. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.

We offer the following shipping options:

  • Standard Shipping: 7-16 business days (Tracking System Available)
  • International Shipping: 7-20 business days (Tracking System Available)

Delivery delays can occasionally occur due to unforeseen circumstances. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

3. Shipment Confirmation and Order Tracking:

You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes:

DupliDash is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages:

DupliDash is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

6. International Shipping:

We currently do not ship outside [your country or countries you ship to].

7. Returns Policy:

Please refer to our [Returns & Refunds Policy](link to your returns policy page) for information on returns.

8. Lost/Stolen Packages:

DupliDash is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the provided address, date of delivery, tracking information, and shipping carrier information.

9. Contact Information:

If you have any further questions, please contact our Customer Service at duplidash@gmail.com or (818) 220-2137.

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